Frequently Asked Questions (FAQ)
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đ Orders & Products
Q: Are your products made to order?
A: Yes! Most of our clothing, accessories, and home goods are made to order through trusted partners like Printful and Printify. This helps reduce waste and overproduction.
Q: Are your cosmetics and wellness products natural?
A: Yes, our cosmetics and wellness products are provided by Selfnamed and selected partners, and are made with natural, high-quality ingredients. Check each product page for full ingredient lists and certifications.
Q: How do I know what size to order?
A: Each clothing product includes a detailed size chart. Please refer to it before ordering, as we cannot offer size-based returns on made-to-order items.
đ Shipping & Fulfillment
Q: How long will my order take to arrive?
A: Fulfillment usually takes 2â7 business days, plus shipping time depending on your location. Youâll receive a tracking link once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping times and costs will vary by region and product type.
Q: Why did I receive my items in separate packages?
A: We work with multiple production partners. Depending on your order, items may ship separately from different facilities.
â»ïž Returns & Issues
Q: Can I return or exchange a product?
A: We do not accept returns or exchanges for made-to-order products unless they arrive damaged or incorrect. Please check sizing and details carefully before placing your order.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days of delivery at info@shopwae.com with photos and your order number. Weâll resolve it quickly with a replacement or refund.
Q: Can I return cosmetics or supplements?
A: Due to hygiene and safety reasons, cosmetics and wellness products are not returnable unless damaged or incorrect.
âïž Contact & Support
Q: How can I contact you?
A: Email us anytime at info@shopwae.com and weâll get back to you as soon as possible.
Q: Do you offer customer service in other languages?
A: At the moment we support English. If you write to us in Italian or another language, weâll do our best to assist you.
đł Payments & Checkout
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options available through Shopify checkout.
Q: Is my payment information safe?
A: Yes. Our webshop uses Shopifyâs secure platform and industry-standard encryption to protect your data.
đ§Ÿ Orders & Account
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track your orders and makes future purchases faster.
Q: How can I track my order?
A: Once your order is fulfilled, youâll receive a tracking link by email. If you donât receive one, contact us at info@shopwae.com.
Q: I made a mistake in my order â can I change it?
A: If your order hasn't gone into production yet, we might be able to update it. Contact us as soon as possible at info@shopwae.com.
đ Gifting & Packaging
Q: Can I send an order as a gift?
A: Yes! You can ship your order directly to someone else. We donât include prices on packing slips. For now, we do not offer gift wrapping â but we're working on it!
đ Restocks & Availability
Q: Will sold-out items be restocked?
A: Some items are seasonal or limited edition, while others will be restocked. Follow us on social media or sign up for our newsletter for restock alerts.
đż Sustainability & Values
Q: How is your store eco-conscious?
A: Many of our products are printed on demand or made in small batches to reduce overproduction. Our cosmetics and wellness items are made with natural ingredients, and we prioritize ethical partners.